FAQs
SHIPPING / RETURN POLICY
Thank You for ordering with Double Platinum Collection!
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.
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1. How long is processing, shipping, and handling?
Our raw Indian hair is happily donated by Indian women and men. We do NOT mix the quality of the hair or donors. Please expect your order to process and ship in 5-10 business days. Please be patient. You will receive a tracking number and a confirmation email.
2. When will my tracking number start to update?
Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at thedoubleplatinumcollection@gmail.com.
3. Can I make changes to my order?
To ensure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
4. May I return my order?
There are NO RETURNS or NO EXCHANGES. Please understand this is for sanitary reasons. The only way an order can be returned is if there is a mistake on our behalf. All Double Platinum Collection Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges.
We are not responsible for any stylist trying to custom color or dye your raw Indian hair outside of "Double Platinum Collection”, because we understand that everyone is not a colorist or a specialist at coloring hair extensions that's why we take care of the hassle for you with our custom coloring services.
All Sales are final on custom coloring.
Our Business Hours Are Monday-Friday 9AM-5Pm PACIFIC STANDARD TIME
Saturday & Sundays-CLOSED
If you have any questions or concerns please feel free to Contact Us At thedoubleplatinumcollection@gmail.com During Business Hrs M-F 10am-5pm (PST), Saturday & Sunday- CLOSED.